RETURNS

Please return items in the same condition as you received them, clean, unused, with all labels attached, neatly folded in the plastic bag and packed in the shipping packaging. You can expect to have money returned within 14 days after receipt at our warehouse, unless you have used a payment card with special conditions for repayments.

 

DEFECTS IN ITEMS?

In the event of defects in an item, we ask you to contact our customer service before returning the item at tel.: +45 3939 0235 or email:  customerservice@freequent.eu

 

WHAT TO DO

  1. 1.Fill out the return form including the order number, your email address, item style number and the returns code that best applies.
  2. 2. Replace the item in the shipping packaging in which you received it and enclose the returns form. Seal the package.
  3. 3. Attach the enclosed returns label to the package. Deliver the package to a GLS package shop and remember to request a receipt.

     

     

    RETURNS CODES

    1. 1. The item is too small
    2. 2. The item is too large
    3. 3. Defect(s) in an item (contact our customer service before returning the item at tel.: +45 3939 0235 or email: customerservice@freequent.eu
    4. 4. Delayed delivery, regret purchase or similar
    5. 5. Incorrect delivery
    6. 6. Item does not resemble images
    7. 7. Quality not as expected
    8. 8. The item was ordered in multiple sizes
    9. 9. The fit was not as expected